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Other Equipment
As technology changes, we upgrade our routers. Some customers use routers that we no longer support. If you are currently using one of our legacy routers, see information below to learn how to setup and install or resolve issues.
- User Guides
- FAQs
- Retired Equipment
User Guides
Verizon 9100EM or 9100VM |
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Actiontec RI408 Wired |
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D-Link VDI-624 Wireless |
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D-Link VDI-604 Wired |
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Actiontec |
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Westell VersaLink™ 327W |
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Actiontec GT701C |
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VersaLink 7500 |
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Verizon One™ |
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Linksys® BEFW11S4 |
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To identify what version of the router you own, |
Frequently asked questions
The color of your router status light may help troubleshoot connection issues. Refer to the user guide of your router for specific details on what the color of the router status lights indicate.
Check the label on your wireless router for the default Wi-Fi network name and password. This only applies to wireless routers.
Check the label on your router for the default username and password. If you changed your router password and have forgotten it, you may have to reset your router to the factory defaults.
If you have your current router username and password, you can log in to your router to restore factory defaults.
To log in to the router, open a web browser and enter http://192.168.1.1 in the address field.
You can also use the reset button on the router to Reset Router to Factory Default Settings.
Retired Equipment
Equipment that has been designated by us as “Retired” identifies a device that originally may have been provided by Verizon but you now own the equipment and are not required to return the equipment to Verizon and are no longer subject to Unreturned Equipment Charges. We may attempt to troubleshoot any problems you have with the equipment or the service but we cannot guarantee that our efforts will be successful.









Returns
Retired equipment does not need to be returned to Verizon. Go Green! Recycle retired equipment. Visit recyclenation.com for electronic equipment recycle centers in your area.
Ready for an upgrade?
We want you to have the best experience possible. If you have an older model router, it may be time for an upgrade. Newer model routers will provide a stronger wireless signal, faster in-home Wi-Fi, and rock solid WPA2 security. Some models include advanced features like Parental Controls, Guest Wi-Fi and remote management with the MyFios app.
To upgrade or for more information, log into your account.
