Verizon Home Internet (Wireless) equipment return FAQs

To return Verizon-owned wireless home internet equipment:

1. You must contact us to start the return process.
2. We'll let you know which UPS stores are near your address so you can drop off your return. Or you can use the UPS find a store tool.
   1. The UPS Store scans the equipment's serial numbers, packages and ships the returned equipment.
   2. Be sure to keep the return receipt for your records.

We'll send you an email confirmation of your return. If there is an issue with your return, contact us.

Visit the Verizon Home Internet (Wireless) Terms of Service for more information and equipment condition requirements.

Important: Verizon stores don’t accept Verizon Home Internet equipment returns for lines already canceled.

If you return the Verizon-owned home internet equipment but don't cancel your home internet service, you'll still be charged for the service.

Learn how to cancel your wireless home internet service:

• 5G Home Internet
• LTE Home Internet
• Verizon Home Internet Lite
• Wi-Fi Backup

Wireless home internet services including 5G Home Internet, LTE Home Internet, Verizon Home Internet Lite and Wi-Fi Backup have no annual contracts and we don't charge disconnection fees. However, if you don't return the Verizon-owned equipment you may be charged:

Learn about condition and timeframe requirements for returns.

Don't forget: If you return the Verizon-owned equipment but don't cancel your wireless home internet service, you will continue to be charged your monthly service fee.