You should always backup the data on your old phone prior to activating your new phone. The process for backing up and transferring data will depend on the type of phone you are coming from and going to.
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Troubleshooting
How to activate a Verizon phone
Learn how to get your phone up and running, whether you want to activate a Verizon phone or bring your own device.
If these answers don't solve your issue, visit our Troubleshooter. You can expect to fix most issues in under 5 minutes. If you need more help we'll connect you to a Customer Service Representative.
Five things to know about bringing your own phone to Verizon
Length: 2:17
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How do I backup content on my old phone and transfer it to my new phone?
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How do I activate a phone I purchased from Verizon or a Verizon Authorized Retailer?
What should I do if my new phone doesn't activate automatically when I turn it on?
How long does it take to bring my phone number to Verizon from another carrier?
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