These examples help you identify physical or liquid damage that could affect the performance of your Pixel 9 / 9 Pro / 9 Pro XL.
Before you begin
Prepaid service customers
: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.Standard service customers
: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.