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Activate Wi-Fi Calling - 4G Basic Phone

2025-07-04 05:29:37.921
Here's how to activate Wi-Fi Calling if you're using a 4G basic phone.
When turned on, Wi-Fi Calling may improve call quality while indoors.
  • Activation requires:
    • a valid US address for E911 functionality.
    • a cellular data or Wi-Fi network connection.
  • Wi-Fi Calling settings don't transfer after switching devices or performing a factory data reset.
  • Wi-Fi Calls always originate in the US, even when you're outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to your International Long Distance plan.
      A whisper tone, which can't be turned off, advises of potential charges before the call connects; ending the call before it's connected prevents costs.
Expand All
  1. Ensure Wi-Fi is turned on.
  2. From the main screen, select
    Menu
    .
    Use the 5-way navigation pad to highlight and the center button to select.
    5-way Navigation Pad
  3. Navigate:
    Tools and Settings
    Call settings
    Wi-Fi calling
  4. Select
    Activate Wi-Fi Calling
    .
  5. To proceed, review the Terms and Conditions then press the
    left soft key
     Softkey to choose Check.
    Ensure the Terms and Conditions option is checked.
  6. Select
    Continue
    .
  7. Enter the emergency location info (E911) address then press the
    right soft key
     to choose SAVE.
    This info gets transmitted to the emergency dispatcher for all 911 calls made over a Wi-Fi network. If address validation fails, users are prompted to enter a new address until a valid address is provided.
    Upon successful validation of the address, Wi-Fi Calling turns on.
    Power off the device then back on if not in the Verizon wireless coverage area or traveling internationally.
  1. Ensure Wi-Fi is turned on.
  2. From the main screen, select
    Menu
    .
    Use the 5-way navigation pad to highlight and the center button to select.
    5-way Navigation Pad
  3. Select 'Tools and Settings' or 'Settings & tools'.
  4. Navigate:
    Settings
    Call settings
    Activate Wi-Fi Calling
    .
  5. To proceed, review the Terms and Conditions then select
    Continue
    .
    Ensure the Terms and Conditions option is checked.
  6. Enter the emergency location info (E911) address then select
    SAVE
    .
    This info gets transmitted to the emergency dispatcher for all 911 calls made over a Wi-Fi network. If address validation fails, users are prompted to enter a new address until a valid address is provided.
    Upon successful validation of the address, Wi-Fi Calling turns on.
    Power off the device then back on if not in the Verizon wireless coverage area or traveling internationally.
  1. Ensure Wi-Fi is turned on.
  2. From the main screen, select
    Menu
    .
    Use the 5-way navigation pad to highlight and the center button to select.
    5-way Navigation Pad
  3. Navigate:
    Settings
    Call settings
    Activate Wi-Fi Calling
    .
  4. To proceed, review the Terms and Conditions then select
    Continue
    .
    Ensure the Terms and Conditions option is checked.
  5. Enter the emergency location info (E911) address then select
    SAVE
    .
    This info gets transmitted to the emergency dispatcher for all 911 calls made over a Wi-Fi network. If address validation fails, users are prompted to enter a new address until a valid address is provided.
    Upon successful validation of the address, Wi-Fi Calling turns on.
    Power off the device then back on if not in the Verizon wireless coverage area or traveling internationally.