Here's how to contact roadside assistance via the app for your Hum by Verizon equipped vehicle.
If you need to contact roadside assistance via the app for your Hum-equipped vehicle, view this info.
- 24/7 pinpoint roadside assistance uses GPS so that help can reach you quickly in an emergency.
- Assistance updates are not available if you call to submit a request.
Some Hum-compatible vehicles (those with a gross vehicle rating of 10,000 pounds or more) are not eligible for Roadside Assistance. For more info, view these terms and conditions.
- From the Dashboard, tap theMenu icon.
- TapRoadside Assistance.
- Tap theGet Roadside Now buttonto proceed to the next step.If you're not in a safe place, dial 911 for emergency services.At any time, tap theCall Roadside Assistance linklocated at the bottom to speak with an agent.
- Choose the vehicle that needs assistance then tapContinue.
- TapYesto set the auto-detected area as the location of the vehicle then tap thecheckmark icon.If the auto location isn't correct, tap theX iconthen tapNoto clear and press on the screen to drop a new location pin or search for a new location.
- From the list provided, choose the issue that best describes your reason for the needed assistance.
- If the issue requires towing, choose the towing destination.If the desired location does not auto-populate, tap theCall Roadside Assistance buttonto speak with an agent.
- If you need to update, tap theback arrow iconin the upper-left to return to a previous screen.
- Review the request details (e.g., phone number, location, etc.) then tapSend Request.After submitting a request, tapRoadside Assistancefrom the main menu to see updated request info:
- Provider info
- ETA
- Status
For additional info, check out these Hum FAQs.