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Samsung Galaxy S6 / S6 edge - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S6 / S6 edge if the screen freezes or call, app, audio or sync issues occur.

Perform a factory data reset on your Galaxy S® 6 / S® 6 edge only if necessary as it removes your Google™ account and all data including system data, app data and media.

Open the

Settings app

An alternate reset method is available if device is unresponsive or won't power on.

Navigate:

Backup and reset

Factory data reset

If troubleshooting third-party apps, turn off the Automatic Restore option.

Tap

RESET PHONE

If presented, enter the current passcode or draw the unlock pattern.

Tap

DELETE ALL

Allow several minutes for the factory data reset and reboot processes to complete.

If needed, set up your device.