How to use 24/7 Assist with Safe Walk.
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With Verizon Family Plus, you and your loved ones get extra on-the-go security with 24/7 Assist. During a Safe Walk session, your emergency contacts receive location updates. If you're ever feeling unsafe or in need of help, 24/7 Assist is there for you. A live agent will call to help you and dispatch 911, if needed.
Intro
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With Verizon Family Plus, you and your loved ones get extra security on the go.
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During a Safe Walk session, emergency contacts you designate get location updates.
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If feeling unsafe or in need of help, alert 24/7 Assist for live support anytime you need it. A live agent will call to assess the situation and dispatch 911 if needed.
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Your emergency contacts will be notified about what's happening, so everyone stays in the know. Let's take a look at how to get started.
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Open the Verizon Family app on your device or help a family member with theirs.
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From the home screen, tap 24/7 Assist.
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Follow along with your setup steps to enable 24/7 Assist. Review and agree to the terms and confirm your contact information.
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At least one emergency contact is required to use these features. They can be any direct family member or a caregiver. Once complete, you're all set.
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You can now alert 24/7 Assist directly from your home screen.
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To send a direct alert, just tap on 24/7 Assist from the home screen.
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Use the slider to alert 24/7 Assist.
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Standby for a call from them. This usually takes around 10 seconds.
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Once you're on the line, they will help assess the situation.
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If you can't respond, they'll send emergency services to your location.
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Emergency contacts will receive updates on the alert status.
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They can keep an eye on the map in the Verizon Family app and quickly get directions to the most recent location.
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You can also alert 24/7 Assist during a Safe Walk session.
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From the home screen, tap the Safe Walk button to notify your emergency contacts that you're on the move.
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They'll get a notification about the Safe Walk session.
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If you need help along the way, slide to alert 24/7 Assist.
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Once you send an alert, a 24/7 Assist live agent will call you to determine the next course of action.