Bought this online, as an emergency replacement. The phone seems to work well, but the thickness of the phone is extra, extra thick. It is more than twice the thickness of my previous phone. There is NO way it can be put in my pocket. I am EXTREMELY disappointed with the purchase. I tried to shop at our local Verizon store, twice, but was turned away each time, with the excuse the network was down, and they were unable to sell me anything. I tried to talk to customer service online, when I realized the size would not work for me, but was told that "things like this happen, so it is better to shop locally, sorry!". I have been a Verizon customer for several years, but I have not been impressed with this issue that cost me a lot of money.