Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.2 out of 5 rating
472 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.2
4.2 out of 5 rating
472 reviews
79% of reviewers recommend this product.
Awesome Sound machine
5 out of 5 rating
Raghs . 5 days ago
Yes, I'd recommend this product.
very awesome and excellant sound. feels u are disconnected from the outside and fully immersed in the musical detail world
Sony North America Customer Support - 5 days ago
That's fantastic to hear, Raghs! Thank you for sharing such positive feedback about your WH-1000XM4. We're thrilled that you find the sound quality so "awesome and excellent" and that they provide such a deeply immersive experience, truly disconnecting you from the outside world. That's exactly what we aim for with our noise-cancelling technology and audio engineering – to create a personal sanctuary where you can fully appreciate every musical detail. It sounds like you're getting the most out of the WH-1000XM4's ability to create that "musical detail world," and we're so glad they're delivering on that promise for you. Thank you again for choosing Sony and for sharing your wonderful experience! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
They break every 2 years
3 out of 5 rating
Alivyah98 . 13 days ago
Yes, I'd recommend this product.
So these are the best headphones, I have ever owned. However, I have bought 2 pair and they have both snapped on the right ear cuff. They seem to do it right at the 2year mark. I tried calling to get it repaired, apparently the don’t make replacement parts. I still recommend these headphones, but if your an introvert who uses there headphones almost daily to avoid people 😂 you’ll be buying them every 2 years.
Sony North America Customer Support - 13 days ago
Hi Alivyah98, thank you for taking the time to share your experience with the WH-1000XM4 headphones. We’re thrilled to hear that you consider them the best you've ever owned. However, we sincerely apologize for the issues you've encountered with the ear cuff snapping on both pairs. We understand how frustrating it can be, especially for someone who relies on their headphones daily. Your insights are invaluable as we continuously work to improve our products and services. We appreciate your recommendation, even in light of these challenges! Thanks for considering Sony products and for your feedback. Sincerely, Estefanysony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.2
4.2 out of 5 rating
472 reviews
79% of reviewers recommend this product.
Awesome Sound machine
5 out of 5 rating
Raghs . 5 days ago
Yes, I'd recommend this product.
very awesome and excellant sound. feels u are disconnected from the outside and fully immersed in the musical detail world
Sony North America Customer Support - 5 days ago
That's fantastic to hear, Raghs! Thank you for sharing such positive feedback about your WH-1000XM4. We're thrilled that you find the sound quality so "awesome and excellent" and that they provide such a deeply immersive experience, truly disconnecting you from the outside world. That's exactly what we aim for with our noise-cancelling technology and audio engineering – to create a personal sanctuary where you can fully appreciate every musical detail. It sounds like you're getting the most out of the WH-1000XM4's ability to create that "musical detail world," and we're so glad they're delivering on that promise for you. Thank you again for choosing Sony and for sharing your wonderful experience! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
They break every 2 years
3 out of 5 rating
Alivyah98 . 13 days ago
Yes, I'd recommend this product.
So these are the best headphones, I have ever owned. However, I have bought 2 pair and they have both snapped on the right ear cuff. They seem to do it right at the 2year mark. I tried calling to get it repaired, apparently the don’t make replacement parts. I still recommend these headphones, but if your an introvert who uses there headphones almost daily to avoid people 😂 you’ll be buying them every 2 years.
Sony North America Customer Support - 13 days ago
Hi Alivyah98, thank you for taking the time to share your experience with the WH-1000XM4 headphones. We’re thrilled to hear that you consider them the best you've ever owned. However, we sincerely apologize for the issues you've encountered with the ear cuff snapping on both pairs. We understand how frustrating it can be, especially for someone who relies on their headphones daily. Your insights are invaluable as we continuously work to improve our products and services. We appreciate your recommendation, even in light of these challenges! Thanks for considering Sony products and for your feedback. Sincerely, Estefanysony.com Originally posted on sony.com
Horrible.
1 out of 5 rating
mm12345 . 14 days ago
I’m sick of these. Don’t try to pair any new device ms because it takes about 10 years and multiple tries. Trying to skip a song, rewind, or pause. Don’t even try, it won’t work. That is unless your shoulder happens to brush it, then it does every single action. Do yourself a favor and buy bose.
Sony North America Costumer Support - 13 days ago
Hello mm12345, thanks for bringing this out to our attention! We're genuinely sorry to hear about the frustrating experience you've had with your WH-1000XM5 headphones. What you've described with the pairing difficulties and unresponsive touch controls is certainly not the seamless experience we aim for with our products. Your feedback is truly valuable to us, and we appreciate you taking the time to share these concerns. We want to assure you that your headphones come with a one-year warranty, and we're here to help resolve these issues for you. We'd like to ask you to contact our support team directly. They can guide you through specific troubleshooting steps, such as a reset or a firmware update, which often resolve unexpected behavior with the headphones' connectivity and touch functions. If those steps don't help, they can also discuss warranty options with you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for giving us the opportunity to improve your experience with Sony! Sincerely, Jenn.sony.com Originally posted on sony.com
Good sound poor craftsmanship
2 out of 5 rating
Lisa1757 . 22 days ago
So my husband loves these headphones for the noise cancellation and the sound quality, unfortunately we’ve had issues with these lasting…. First pair we had to send in on warranty because the headband part came detached from the ear piece (which seems like a common issue after I started looking into it) now the replacement pair won’t charge after 14 months of use…. For this price I’d expect they last for YEARS
Sony North America Costumer Support - 20 days ago
Hello Lisa1757, We're really sorry to hear about the ongoing issues you've experienced with your WH-1000XM4 headphones. It's fantastic that your husband loves the noise cancellation and sound quality – those are key features we pride ourselves on. However, it's completely understandable that you'd expect a much longer lifespan from headphones at this price point, and it's frustrating to have had two pairs develop problems. We sincerely apologize for the headband detaching on the first pair and the charging issue with the replacement after only 14 months. We recognize that these are significant durability concerns, and we appreciate you bringing them to our attention. Please reach out to our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones to assist you further! We appreciate you to give us the opportunity to change your experience! Sincerely, Jenn.sony.com Originally posted on sony.com
No Manual or Instructions, over complicated
2 out of 5 rating
Icantusemynickname . 27 days ago
This device has too many features that get in the way of using it, and it has no instruction manual (using WORDS) to explain how to use it. If you spend a lot of time you can download all sorts of videos and apps (that want to update themselves first), and ultimately you can find a 151 page pdf instruction manual you can download. Yeah. That many pages to tell me how to turn on and use a pair of headphones. Ridiculous.
Sony North America Customer Support - 27 days ago
Hi Icantusemynickname, we sincerely apologize for the frustration you've experienced with your WH-1000XM4 headphones. We understand your concerns about the number of features and the difficulty in finding clear, concise instructions for their use. We regret that this has negatively impacted your experience. Please know that we are taking your feedback seriously. We recognize the importance of providing user-friendly instructions that don't overwhelm our customers and your comments will be invaluable as we work on future product improvements and documentation. Thank you for being a valued Sony customer and for bringing this to our attention. We truly appreciate your honesty. Sincerely, Estefanysony.com Originally posted on sony.com
1 star
1 out of 5 rating
Twister710 . 28 days ago
So it picks up too much feedback I thought I invested in a pair that could do music and communication but this has been the worst set ive ever had
Sony North America Customer Support - 27 days ago
Hi there, we're truly sorry to hear you're experiencing excessive feedback with your WH-1000XM4 headphones. It's truly disappointing when a product falls short of expectations, particularly after you've invested in it for both music and communication. Here are a few recommendations that might help address the feedback issue: -Make sure your headphones have the latest firmware installed. You can do this through the Sony | Sound Connect app. -Try using the headphones in a quieter setting to see if the feedback persists. This can help determine if the issue is related to ambient noise. -Reset your headphones. You can find instructions on how to do this on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If these recommendations don't resolve the issue, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Estefanysony.com Originally posted on sony.com
The best headphones ever had!
5 out of 5 rating
WilSmart . 1 month ago
Yes, I'd recommend this product.
I honestly had high expectations for this product and was amazed to discover they were far exceeded in every respect. The materials, construction, and finish are some of the best I've seen. The sound is clean and clear, and it's highly customizable via the app on your phone or with your favorite equalizer. They're extremely comfortable.
Sony North America Customer Support - 27 days ago
Hi WilSmart, thank you so much for sharing your experience with the WH-1000XM4. We feel privileged to know that they exceeded your high expectations in every way. It's fantastic to know you appreciate the quality of the materials, construction, and finish. We're especially glad the clean, clear sound and customizable audio features are enhancing your listening experience. Comfort is always a priority for us, so your feedback means a lot. Thanks again for taking the time to share your thoughts—it truly inspires us to keep delivering products that meet and exceed expectations. Enjoy your music! Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Will not play CD's with noise cancel function.
2 out of 5 rating
unhappy59 . 1 month ago
I do not use Bluetooth and I bought this to use with my portable CD player, HOWEVER... The unit must be turned OFF in order to play my CDs. Thus I can not use the NOISE Cancelling feature AT ALL. Is there some way around this problem, if not , i will likely return the unit to the store.
Sony North America Customer Support - 1 month ago
Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature. In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player. When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer. Best regards, Estefanysony.com Originally posted on sony.com
Won't fix the chat feature!!
3 out of 5 rating
1 month ago
These headphones are awesome for sound and noise canceling. They blow some other popular brands away. The problem is this feature they have that will silence your music if you start to talk. It is the worst thing ever!! Imagine listening to a great song and you start to sing along? The music stops and your whole mood is ruined. It would be okay if you could just turn that feature off. It says you can and it has a button to disable it in the app. Except it will just turn itself back on anytime it feels like it. I researched this issue when I first bought them and have kept up in different forums over time. Sony will not acknowledge the problem, and have refused to address it. Despite software updates that could have gotten rid of it. I haven't seen 1 person that says, what a great feature? Newer models might have done away with this, I will never buy another Sony product though. As long as they ignore so many people despising a feature. It could be fixed with a simple update, I'm sure. Make the toggle off switch lockable or just eliminate it. For this reason only I give very poor marks. Sorry Sony. It is a bad idea and you should have fixed it years ago.
Sony North America Customer Support - 1 month ago
Hello there, Thank you for considering Sony products. We're delighted to know that you're pleased with the sound quality and noise-canceling features of your WH-1000XM4 headphones. However, we sincerely apologize for any inconvenience you may have encountered with the "Speak-to-Chat" feature. This is certainly not the level of quality we strive for. We are dedicated to providing you with the highest level of support and working together to resolve this issue. Please reach out to us via email at socialsupport@am.sony.com To assist us in addressing your concern more effectively, we kindly request that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience; we look forward to assisting you further. Best regards, -Fredsony.com Originally posted on sony.com
Amazing Headphones
5 out of 5 rating
KashD . 1 month ago
Yes, I'd recommend this product.
Every aspect of the headphones are amazing and are totally worth the price.
Sony North America Customer Support - 1 month ago
Hi KashD, Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us. These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end. Thank you for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support10 months
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support1 year
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support2 years
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support4 years
Yes, they're compatiable.