Hum X Car Diagnostics, Assistance, & Wi-Fi Hotspot

Overview

Hum X helps make your driving experience safer, smarter and more connected. It provides emergency crash response, roadside assistance, vehicle diagnostics and more. Make the most of it with Verizon, America's most awarded network.

Reviews

3.1

159 reviews

47% of reviewers recommend this product.

$50 restocking fee to return this device

Azadeh . 6 months ago

Verizon hotspot has a better internet speed, this device is useless.

Horrible product dont waste money

CT00 . 7 months ago

Horrible horrible horrible. Cost more to return it and was never told that.

Activation and equipment fees apply for Hum+ and Hum×. Other taxes and fees apply. New activations may be subject to credit review. Hum+ or HumX device payment purchase with new line or upgrade activation req’d. New activation subject to credit review, must be in good standing at time of credit. You may cancel the service for any reason within 14 days of activation. Beginning day 15, early termination fee of up to $120 for Hum+/$175 for Humx applies. Humx is only available via Verizon Wireless; Hum× service operates on 4G LTE network only and requires data usage. Not all products are available in all areas. Pinpoint Roadside Assistance provided by Signature Motor Club, Inc., up to 4 events per year. Many services require GPS service and/or network availability, not available in all locations. Not all incidents or problems will be detected. Compatible vehicle model restrictions apply.
© 2020 Verizon. All rights reserved. Google and related marks and logos are trademarks of Google LLC.

Specs

Encourage safer driving habits.

Help keep the newest drivers in the family safer. Get notified via text or email if one of your vehicles exceeds a set speed limit or travels beyond a specified boundary. And account owners can keep track of each car’s location simultaneously using one helpful map. Plus, get a Safety Score which is based on your day to day driving habits and is calculated by analyzing a number of Safety Score events such as hard braking, rapid acceleration, high speeds and sharp cornering.

Wi-Fi Hotspot and NumberShare.

Hum^x contains every Hum+ feature, as well as new connected car features such as an on-the-go Wi-Fi Hotspot and NumberShare, powered by the nation's largest and most reliable 4G LTE network. Use NumberShare to store and call up to 3 of your favorite contacts or receive calls via your Hum^x speaker. Connect up to 10 devices so you and your family can stream, game and surf – all on the go. You can even keep using Wi-Fi for up to an hour after your vehicle's been turned off.

Encourage safer driving habits.

Wi-Fi Hotspot and NumberShare.

Design

Speaker Dimensions

2.6" (H) x 1.9" (W)

Speaker Weight

6.0 oz

Width

2.13 in.

Weight

6.00 oz.

Height

3.19 in

Network

Connectivity

4G LTE CAT 4

Battery

Standby Time

30 days

Usage Time

16 hrs.

Performance

Processor

ARM Cortex-A7

Storage

256 MB RAM, 512 MB Flash

SKU#

VZ-1010-001-US

What's in the box

Hum X OBD II Reader
Hum X Speaker
Li-Ion Polymer, 1000 mA-H
12 Volt Adaptor Charging Cord
Quick Start Guide

Reviews

Verizon Hum X Gen 2 Reviews

3.1

159 reviews

47% of reviewers recommend this product.

Sort by

$50 restocking fee to return this device

Azadeh . 6 months ago

Verizon hotspot has a better internet speed, this device is useless.

Horrible product dont waste money

CT00 . 7 months ago

Horrible horrible horrible. Cost more to return it and was never told that.

I HATE YOU VERIZON! YOU'VE RUINED MY LIFE

CAMEL . 7 months ago

I HATE YOU VERIZON! YOU'VE RUINED MY LIFE

Difficult to setup

Edward D . 8 months ago

This product has a lot of good features, but the only feature that seems to work is the WiFi Hotspot and that messes up sometimes too. The GPS location is always getting stuck on an old location and not updating with the movement of the vehicle. It wouldn’t let me set up Google Assistant so I can’t even use to call feature that comes with the HumX. I’ve been having a very hard time setting this product up completely. If I could set up this product and everything function properly and at all times, this would be a very great product.

Loved my HUM

Jude . 10 months ago

However, it no longer is working in my car

The Verizon Gizmo Team - 10 months ago

If you are still having difficulty with your device, contact us at humfeedback@verizonconnect.com so we can help troubleshoot.

Overall, decent with one minor issue.

Christopher Lee . 11 months ago

The Hub app is decent, plenty of features from the OBDII reader connected to the vehicle. You can even classify trip history as personal or business and export to an Excel sheet, which is convenient. Be forewarned, however, that the Google Assistant features seemingly do not work, as I have been unable to connect to my Google Assistant account to use the voice features. As of right now, 27 August, the regular Hum without the speaker would have sufficed. That definitely puts a damper on the overall use, but it does come with good features in the app.

Smh

Flowers . 1 year ago

I wish there was a detailed guide on how to use it.

The Verizon Gizmo Team - 12 months ago

If you are still having difficulty, please contact us at humfeedback@verizonconnect.com.

The Verizon Gizmo Team - 12 months ago

Hi. We've tried to make the Hum app easy to use so that a user guide isn't needed but we may have overlooked something. If you have any questions please contact us directly at humfeedback@verizonconnect.com.

Good but...

1 year ago

Yes, I'd recommend this product.

Works great outside of the fact that it wont let me save any hum contacts and just says error try again later which has been going on for a week now

The best thing ever!

Tony . 1 year ago

Yes, I'd recommend this product.

I will start with I do work for Verizon, however this review is my own and I was not paid to do this. So I have three of these and love them! I originally got these so I can track my car in case it was stolen, however it has been much more helpful than this. I am able to see what check engine light issues are and when one does pop up I am able to talk to a real certified mechanic about the issue and get some options on how to fix it. These devices also come with roadside assistance, maintenance reminders, portable internet for the kids while we travel for events and vacation. It is also handy for outdoor pop up shops when we do them since the internet stays on for up to an hour after you turn your car off. And for the fellas, if you have a ford it will keep track of gas, so you can refill the gas tank for your significant other lol. This is also great for teens that are just starting to drive since it also has crash detection and boundary limits so you know where they are in case of an emergency. For the price this is a great thing to have for anyone and would really recommend it. Hope this helps!

Upgrade

Not Happy . 1 year ago

So far so good...can I upgrade the other one?

FAQs

Verizon Hum X Gen 2 FAQs

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Sophoronia Butler . Jun 13, 2025

There's No Video

Answer from Verizon Customer Support1 month

For more information on this device please visit https://www.verizon.com/support/contact-us/ -Katie

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Gwendolyn . Mar 4, 2025

I gave Hum 2genrtation and it’s not working? Trade in value or replace with new?

Answer from Verizon Customer Support5 months

Hum devices would not be eligible for trade. Troubleshooting to see if issue can be resolved, seeing if still in warranty or purchasing a replacement would be the options. https://www.verizon.com/support/contact-us/#mobile -Kaye

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Frank . Jan 15, 2025

How many HumX devices are allowed on a Hum account?

Answer from Verizon Customer Support6 months

You can have up to 10 HumX devices on a single Hum account. For more info, check out our HUM page: https://www.verizon.com/solutions-and-services/add-ons/protection-and-security/hum-by-verizon/. ~Gilbert

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Nikki . Nov 21, 2024

My hum x is doing static noises is there a fix

Answer from Verizon Customer Support8 months

For help with troubleshooting your device issue, please contact us: https://www.verizon.com/support/contact-us/ -Joseph

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Directjh . Oct 16, 2024

Does the HUM give real time tracking as well as notifications?

Answer from Verizon Customer Support9 months

You can track your Hum X Gen 2 using the Hum app. Here's a link with more info: https://www.hum.com/features/vehicle-location/ ~Jesse

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A little spicious . Sep 3, 2024

How does this device help with vehicle recovery/stolen vehicle situations?

Answer from Verizon Customer Support11 months

Recovering a stolen vehicle can be difficult. But with Stolen Vehicle Assistance, Hum agents can help authorities track down your car. Using real-time location services, we can report the vehicle's whereabouts to law enforcement, helping them get it back for you. https://www.verizon.com/connected-devices/humx-gen-2/ -Natasha

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Apple Music . Aug 10, 2024

Can you play Apple Music or google maps on it

Answer from Verizon Consumer Products11 months

Hum does not have integrated Google Maps or Apple Music on its own but you can use the Wi-Fi hotspot.

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Answer from Verizon Customer Support12 months

Tap on the link below to learn about features and specs: https://www.verizon.com/support/verizon-hum-x-4g-lte/#popular ~Maria

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Compatible cars . Aug 10, 2024

Does this connect to any car?

Answer from Verizon Consumer Products11 months

Hum works with most cars. See if yours is compatible at https://www.hum.com/compatibility/

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Hum gen2 . Jul 12, 2024

How do you find the password

Answer from Verizon Customer Support1 year

Wi-Fi https://www.verizon.com/support/knowledge-base-215588/ Admin https://www.verizon.com/support/knowledge-base-208452/ -Melissa

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Kelli . Jun 26, 2024

What kind of phone is required

Answer from Verizon Consumer Products1 year

Hum is installed in the vehicles OBD-II port. The Hum app can be used on iPhones or Android smartphones.

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Verizon Hum X Gen 2

Color

New or existing customer

Payment options

Reviews

3.1

$50 restocking fee to return this device

Horrible product dont waste money

Encourage safer driving habits.

Wi-Fi Hotspot and NumberShare.

Get help when you need it.

Take care of your car.

Encourage safer driving habits.

Wi-Fi Hotspot and NumberShare.

Design

Network

Battery

Performance

SKU#

What's in the box

Verizon Hum X Gen 2 Reviews

3.1

$50 restocking fee to return this device

Horrible product dont waste money

I HATE YOU VERIZON! YOU'VE RUINED MY LIFE

Difficult to setup

Loved my HUM

Overall, decent with one minor issue.

Smh

Good but...

The best thing ever!

Upgrade

Verizon Hum X Gen 2 FAQs