Challenge
After the governor declared a Level 3 state of emergency due to COVID-19, the state needed a reliable way to connect its critical response team of 50 employees.
- Answer calls from 6 million residents across 96 counties
- Coordinate response efforts across the state
- Become operational within days to support COVID-19 communications
Solution
After the governor declared a Level 3 state of emergency due to COVID-19, the state needed a reliable way to connect its critical response team of 50 employees.
- Answer calls from 6 million residents across 96 counties
- Coordinate response efforts across the state
- Become operational within days to support COVID-19 communications
Outcome
With One Talk, the emergency response war room was staffed and operational in just three days.
- Answered about 1,170 calls per day over the first three days of call center operation
- Directed emergency services to state residents who needed them
- Operated 12 hours per day
50
One Talk–enabled iPhone® devices
2
Auto Receptionists
50
Emergency management specialists
How we built the solution.