January 15, 2026 | 9:30 AM ET update
Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves. To help provide some relief to those affected, we will give them a $20 account credit that can be easily redeemed by logging into the myVerizon app to accept. On average, this covers multiple days of service. Customers will receive a text message when the credit is available in the app. Our business customers will be contacted directly about their credits.
This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging our customers' time and showing that this matters to us.
If customers are still experiencing issues, we encourage them to restart their devices to reconnect to the network. We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that people expect from Verizon.
January 14, 2026 | 10:15 PM ET update
As of 10:15 PM ET, the outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers.
January 14, 2026 | 9 PM ET update
Today, we let many of our customers down and for that, we are truly sorry. They expect more from us.
We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers.
We will make this right - for any customer affected, we will provide account credits and share updates soon.
